Important Information

Am I Eligible? SIGN UP FOR LIFELINE
Lifeline is a government assistance program.
Lifeline Assistance reduces an eligible customer’s monthly rates for local residential service.  An eligible customer receives credit for the Federal Subscriber Line Charge as well as a credit towards residential access line rate.

Lifeline Assistance is available to all residential customers who meet the eligibility requirements set forth on the Universal Service Administrative Company website http://www.usac.org/li/getting-service/default.aspx or call (888) 641-8722. In addition, eligible subscribers must meet the requirements for Oregon Telephone Assistance Program as defined in OAR 860-033-0030.

As a participant in the Federal Lifeline Assistance Program, customers are eligible to receive Toll Restriction Service at no charge.  This service will only be provided at the customer’s request.

Local service deposit requirements will be waived for customers who voluntarily receive Toll Restriction Service.

Participants in the Federal Lifeline Assistance Program shall not be disconnected     from Local Service for non-payment of toll charges.  In addition, SMTA will not deny re-establishment of Local Service to customers who are eligible for this assistance and have previously been disconnected for non-payment of toll charges.  This assistance will not be connected if an outstanding balance is owed by the customer for local service.

Partial payments that are received from Lifeline customers will first be applied to local service charges and then to any outstanding toll charges.

The following federal “recurring monthly” credits, totaling $12.75 will apply for each customer eligible for Lifeline Assistance:

    Federal Subscriber Line Charge Credit:           Monthly Credit:    $9.25

    Federal Credit to Residential Access Line:     Monthly Credit:    $3.50
   
Credit amount will not exceed the total Subscriber Line Charge and the Residential Local Exchange rate.

If you have an questions regarding SMTA's service, please call 503-394-3366, email us at smt@smt-net.com or visit our office. 
Call Before You Dig
Know What Is Below
Planning on doing any landscaping or other outside digging projects this?
SMTA reminds you to call 811 or 1-800-332-2344 before you pick up that shovel and do any digging on your property or public land and we will be happy come mark the location of telephone and cable lines. There is no charge for this service but there may be to a cut line. For more information go to www.digsafelyoregon.com. 
National Do Not Call

National Do Not Call

Register your home or mobile number today
Telephone numbers placed on the National Do-Not-Call Registry will remain on it permanently unless you change your address or phone number. You can register your home and wireless numbers either by telephone 1-888-382-1222 or TTY 1-866-290-4236 or via Internet at www.donotcall.gov.
The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint at this website www.donotcall.gov, fccinfo@fcc.gov or call 1-888-225-5322. The Do-Not-Call Registry does not prevent all unwanted calls. It will not cover the following:
  • calls from organizations with which you have established a business relationship;
  • calls for which you have given prior written permission;
  • calls which are not commercial or do not include unsolicited advertisements;
  • calls by or on behalf of tax-exempt non-profit organizations

Access Recovery Charges

Effective July 1 2016, SMTA will increase the Assess Recovery Charge (ARC) $.50 cents per month per phone line for residential and single-line business customers based on the FCC's rules to recover, from end users, a limited portion of revenues lost due to FCC mandated reductions in inter-carrier revenues.
Questions about this surcharge increase can be directed to our business office at 503-394-3366.
On November 18, 2011, the FCC released the USF/ICC Transformation Order, which established a number of new rules requiring telecommunication carriers to adjust, over a period of years, many of their switched access charges including a new tariffed Access Recovery Charge (ARC). The ARC allows for the recovery of a limited portion of revenues lost due to the FCC mandated reductions in inter-carrier payments.
Telecommunications Services Access Program
Telecommunications Services Access Program
You may qualify for a loaner phone that meets your needs. Call Telecommunications Services Access Program (TDAP) at 1-800-848-4442. 1-800-648-3458 TTY OTRS provides a vital link between people with good hearing and those who are deaf, hard of hearing or speech disabled. Totally confidential, we offer toll free access 24 hrs per day, 365 days per year. Voice Carry over (VCO) allows the deaf or hard of hearing to use their own voice. Hearing Carry Over (HCO) allows the speech disabled to use their own hearing. 
  • Call within Oregon at 7-1-1
  • 1-800-676-3777 customer service
  • 1-800-735-2900 TTY        
  • 1-800-735-1232 Voice
  • 1-800-735-0644 ASCII
  • 1-800-735-3896 Spanish
  • 1-900-568-3323 900 Services
Information provided by Scio Mutual Telephone Association.
Access Recovery Charges
Calls not getting through?
  • Someone tried to call you but the call didn't go through or rang on their end but your phone did not
  • A call came through to you but the quality was poor
  • A call came through but the caller ID was incorrect
SMTA strives to provide excellent service at all times. However, people who live in rural areas all around the country are reporting that calls to them are not getting through, or they are getting calls with poor quality.
The problem starts with the carrier used by the customer that makes the call - not your rural telecommunications provider (SMTA). This is a nationwide epidemic and is negatively affecting local businesses, public safety and our relationship with our customers. Rural carriers have complained to the Federal Communication Commission (FCC) and state agencies. The FCC has formed a task force to investigate and address the issue and rural Telco advocates who are encouraging swift and severe action against all the providers at the center of the problem.
We are hopeful that the large nationwide providers involved in these issues or the FCC will act quickly to address these problems. In the meantime, here is what you can do:
  • Ask for the name of the long-distance carrier used by the person trying to reach you.
  • Call your local provider and give them details. Include the name of the carrier used by the caller so that we can contact the carrier on your behalf to try and resolve the issue.
  • Go to www.fcc.gov/complaints to file an informal wired telephone service complaint with the FCC against the carrier used by the person trying to call you (not your local service provider) and encourage the caller to do the same.
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