SMTA respects the privacy of our customers and SMTA does everything possible to protect information that may be found in your account records. The Federal Communications Commission rules require certain steps be taken to protect Customer Proprietary Network Information (CPNI).
- We will verify information that is on your account to be sure we are speaking to the person on the account;
- We may call the telephone number of record and provide the account information;
- We may mail the information to the address of record;
If requested, SMTA will provide account information to our customers in one of the following ways.
We may ask for a current drivers license to verify information if you request that information in our office.
The rules will not interfere with quality customer service.
If you wish to receive additional information regarding CPNI rules and how they are implemented, please call or stop by our office.